Deliveries are to Switzerland only and to the address indicated by the customer on the Order.
In general, delivery is via the Postal Service on a Priority or Economy basis, as chosen by the customer. "Free shipping" for orders over CHG 75.–
Orders placed on a weekend will be processed on Monday morning. Priority parcel has shipped the same day if order before 10am.
The main concern of Instants de Fêtes is the satisfaction of its customers.
If you are not entirely satisfied with a product, you have 7 days from the date that your order was received, to tell us that you want to return the product. A returned product must be returned in its original packaging, in the condition in which it was received, and must not have been used or damaged. The customer is responsible for return shipping costs. Returned items are not refunded, but you will receive a credit note by email or post that you can use against your next order.
To return a product, please first contact our Customer Service desk, who will explain how to do so.