GENERAL TERMS & CONDITIONS

These General Terms & Conditions ("General Terms") govern the contractual relations between Instants de Fêtes and its customers.

Delivery:

Deliveries are to Switzerland only and to the address indicated by the customer on the Order.

In general, delivery is via the Postal Service on a  Priority or Economy basis, as chosen by the customer. "Free shipping" for orders over CHG 75.–
Orders placed on a weekend will be processed on Monday morning.

Products

Items offered by Instants de Fêtes are subject to availability. If unavailable, you will be informed by email which items are out of stock. Orders are not expedited if the items are out of stock. We do not make partial shipments.

Products are described as accurately as possible. However, we are not liable for errors or omissions in their descriptions. Photos and text illustrating products are for indicative purposes only and have no contractual value.

Prices

Prices include VAT but exclude shipping. Instants de Fêtes reserves the right to change prices at any time. Products will be invoiced at the prices applying at the time that the the order is placed.

Return of goods

The main concern of Instants de Fêtes is the satisfaction of its customers.
If you are not entirely satisfied with a product, you have 7 days from the date that your order was received, to tell us that you want to return the product. A returned product must be returned in its original packaging, in the condition in which it was received, and must not have been used or damaged. The customer is responsible for return shipping costs. Returned items are not refunded, but you will receive a credit note by email or post that you can use against your next order.
To return a product, please first contact our Customer Service desk, who will explain how to do so.

Protection of personal data

We have to collect your personal data in order to process your order and to arrange delivery, and to be able to issue your invoice. That information remains strictly confidential.

Intellectual property

The presentation, content and elements of www.instants-de-fetes.ch are and remain the exclusive intellectual property of Instants SARL. No aspect or content of the website may be reproduced, recirculated or used for any purpose, in whole or in part. Links to the website require the prior written consent of Instants SARL.

Payment

Online payments are by bank card. To ensure secure payment, we use the secure payment service Paypal. You can also pay by bank transfer, and should you choose this option, your order will be shipped once the payment has been received (please indicate the order number on your bank transfer).

Our banking details:

Bank: BCV
IBAN: CH4000767000L54454841
Clearing : 767
SWIFT/ BIC : BCVLCH2LXXX
Address : Route de Lavaux 49, 1095 Lutry

Liability

The buyer is responsible for the choice and use of products. We are not liable for loss that we did not cause deliberately or through negligence. We shall not be liable for any loss caused directly or indirectly.

Our details:

Instants SARL
Listed in the Swiss Companies Register
Number: CH-550118235542
VAT Number: CHE-420-757-048